Customer support ready

Everything a customer needs before opening a ticket

The help center links the install, update, troubleshooting and support-flow material that reduces pilot support load.

Support intake

Required information for fast support

License state

License id, visible status, latest renewal date and active device name.

Service state

Systemd status, gateway health URL result and the last install/update command used.

Download proof

Release version, checksum result and signed metadata URL shown by the portal.